1. Notification of Collection of Personal Data
Dentli assists dental clinics in connecting with new and existing customers. We operate a professional call center with specialized knowledge of dental clinics, ready to schedule customer appointments when dental assistance is needed. Dentli assists with both phone calls and online bookings, providing ongoing follow-up for active customers.
When you book a dental appointment via Dentli, we process your personal data on behalf of the clinic you wish to contact (“the Clinic”). Dentli processes your personal information as described in this privacy notice.
You are not obligated to provide this personal information. The consequence of not providing the personal information will be that we cannot schedule an appointment for you.
2. Returns & Refunds (Applicable to Denmark and the European Union)
2.1 Right of Withdrawal (14-Day Cooling-Off Period
Under Danish law and the wider EU Consumer Rights Directive, you have the right to withdraw from your purchase contract within 14 days without giving any reason.
The withdrawal period will expire 14 days from the day you receive (or a third party indicated by you receives) the goods.
To exercise the right of withdrawal, you must inform us in a clear statement (e.g., by email or using our contact form) within the 14-day period.
You may use the model withdrawal form provided by your local consumer authority, but it is not obligatory.
2.2 Condition of Returned Goods
You are responsible for maintaining the condition of the goods during the withdrawal period.
You may inspect and handle the goods only as you would be allowed to in a physical store. If the product shows signs of use beyond what is necessary to establish its nature, characteristics, and functioning, we may deduct an amount from the refund to cover the reduction in value.
2.3 Return Shipping
Unless otherwise agreed, you will bear the direct cost of returning the goods.
We recommend using a trackable shipping method, as you will be responsible for ensuring the goods arrive safely.
2.4 Refunds
If you withdraw from the contract within the 14-day period, we will reimburse you for the cost of the goods, including any initial standard shipping charges (if applicable). If you chose a more expensive shipping option than the standard shipping we offer, we are only obliged to reimburse the amount of the standard shipping cost.
We will process the refund no later than 14 days from the day we receive the returned goods or from the day you provide proof you have returned the goods, whichever is earlier.
The refund will be made using the same means of payment you used for the initial transaction, unless expressly agreed otherwise.
2.5 Exclusions
Certain items may be excluded from the right of withdrawal (e.g., personalized products, sealed health/hygiene products once unsealed).
We will clearly inform you at the time of purchase if any item is not eligible for return.
2.6 Statutory Rights
In addition to the right of withdrawal, you have statutory rights in case of defective or non-conforming products. Under Danish Sale of Goods Act (and relevant EU legislation), you have up to 24 months to make a claim for defects present at the time of delivery. If the item is faulty, you may be entitled to repair, replacement, or a partial/full refund depending on the circumstances.
3. Returns & Refunds (Applicable to the United States)
3.1 Return Window
3.2 Condition of Returned Goods
Products must be returned in their original condition, unworn, unaltered, and undamaged, including all tags and packaging.
If an item is returned with signs of use or damage, we reserve the right to refuse the return or charge a restocking fee.
3.3 Return Shipping
Unless the product is defective or we made an error in shipping, you are responsible for return shipping costs.
We recommend using a trackable method and keeping proof of shipment, as we cannot be held responsible for items lost in transit.
3.4 Refunds
Once we receive your returned product and verify its condition, we will process your refund within 14 business days.
Refunds are issued in the original form of payment. If, for any reason, a refund cannot be processed in the original form of payment, we will contact you to arrange an alternative method.
Original shipping fees (and any customs/import fees, where applicable) are not refundable unless the return is due to our error.
3.5 Defective or Damaged Items
If you receive a product that is defective, damaged in transit, or incorrect, please contact us immediately ([contact information]). We will work with you to replace or refund your order as quickly as possible.
You may be asked to provide photos or videos of the damage/defect to expedite the process.
3.6 Exclusions
Certain items (e.g., perishable goods, final sale items, personalized/customized products) may not be eligible for return or exchange.
We will indicate any exclusions on the product page or during checkout.
4 How to Initiate a Return
4.1 Contact Customer Support
4.2 Follow Instructions
Our team will review your request and provide detailed instructions, including any RMA number, shipping labels, or forms you may need to include in your package.
4.3 Ship the Package
Dentli Aps
Refshalevej 213A, 1432 København K, Danmark
Parcel must be clearly marked “RETURN”
Dentli Aps
Refshalevej 213A, 1432 København K, Danmark
Dentli USA
800 Maine Ave SW, Suite 200 Washington, DC 20024
4.4 Confirmation and Refund/Exchange
Once we receive and inspect the returned item(s), we will confirm approval or rejection of the refund/exchange.
If approved, we will process your refund or exchange within the stated timeline.
5 Additional Notes
Local Taxes & Duties: Any customs duties, sales taxes, or value-added taxes paid at the time of purchase may not be refundable. Contact your local customs office or tax authority for information on whether you can claim refunds of these charges.
Limitation of Liability: Nothing in this policy shall limit your statutory rights or exclude any liability for fraudulent misrepresentation.
5.1 Governing Law:
For EU customers, Danish law and relevant EU regulations govern this policy.
For customers in the United States, this policy is governed by, and construed in accordance with, the laws of the [State/Region] in which our business is registered, without reference to conflict of law principles.
