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From 3 to 5 Stars: Tandkanalen’s 8-Month Reputation Transformation
Tandkanalen
How does a clinic go from a 3-star rating to a perfect 5.0 in just 8 months? Discover how Tandkanalen used Dentli’s Trustbuilder to automate their feedback loop, scaling from 8 reviews to 254 and transforming their digital first impression without adding any manual work for their team.
How did Dentli help Tandkanalen?
Make sure that customers find and choose exactly your practice. Do like Tandkanalenand choose products that match your ambitions. If your customers don't notice you and your company, they will just find someone else.
Challenge
"What problem did the customer face, or what were they missing before working with Dentli?"
When Tandkanalen first partnered with Dentli, they faced a common hurdle: they had only 8 reviews and a 3-star rating.
Even with a talented team and satisfied patients, the lack of “social proof” was holding them back. In a competitive market, a 3-star rating can act as a red flag to potential patients. The team knew they needed to improve their rating, but they didn’t want to burden their front desk with “awkward asks” or manual follow-ups at the end of every appointment.
Results
"What were the outcomes?"
The transformation was rapid and decisive. Within just 8 months, the results spoke for themselves:
– Review Growth: Scaled from 8 reviews to 254 reviews.
– Rating Increase: Jumped from a 3.0-star rating to a perfect 5.0-star rating.
– Timeframe: Total reputation makeover achieved in less than a year.
By scaling their reviews so significantly, Tandkanalen didn’t just improve their rating, they boosted their local SEO visibility. “More Stars = More Trust = More Bookings.” Tandkanalen is now positioned as a top-tier choice in their area, with a digital front door that finally matches the excellence of their practice.
Solution
"What did Dentli do for the client? Which products or services were used?"
Tandkanalen implemented Trustbuilder, Dentli’s automated reputation management solution. The goal was to remove human error and “awkwardness” out of the review process by creating a seamless, automated loop.
The strategy included:
– Automated Review Requests: Instead of the staff asking for reviews, the system automatically sent a request to patients after their visit.
– Real-time Feedback Management: Trustbuilder allowed the clinic to catch and manage feedback in real-time, ensuring that the 5-star experience in the chair was reflected online.
– Zero Manual Work: The system worked in the background, allowing the clinical team to stay focused entirely on patient care while their digital reputation grew on autopilot.
What products did Tandkanalen choose?
Make sure that customers find and choose exactly your practice. Do like Tandkanalen and choose products that match your ambitions. If your customers don't notice you and your practice, they will just find someone else.
